Follow the steps below to delete reply comments from your case.
To delete a single reply made in your case.
1. Open the case
2. Locate the reply to remove and click the "Delete reply" button.
3. Next click OK to confirm you want to delete the reply as deleting cannot be undone.
To delete all replies made in your case.
1. Open the case.
2. Locate and click the 3 dots located at the top right corner of the case.
3. Select "Delete all the replies to this case".
4. Click OK to confirm you wish to delete all replies as deleting cannot be undone.
Note: To see the option to "Delete a reply "and "Delete all replies to this case" the user must be the case owner/publisher.