Consider the following points should image viewing appear delayed.
Inside the DICOM viewer (Review Mode)
- Ensure only one DICOM viewer browser tab is used.
Having multiple viewer tabs open may result in an error and is not supported. - Ensure the study series contains more than one image and is not a secondary capture.
- Use the vertical scroll bar on the right side of the viewport.
Preload the series or Preload a complete study.
Preloading will download the images temporarily to your computer. The images are deleted when the viewer tab is closed.- Preloading can take seconds up to a minute depending on your network speed, study size, and computer hardware specifications.
- To preload, click the cloud symbol next to the series or full study you want to load.
DICOM images contain a lot of additional data and a study file size and preload time can vary considerably. If preloading many big cases frequently consider quitting your web browser periodically to free up resources.
Internet speed and other programs
- Ensure an internet connection of >20 Mbps
Click here to test your internet speed - https://fast.com/
- For best performance use Google Chrome web browser.
- Close all other open programs to maximize computer resources.
- Consider testing speed performance also using 4G or 5G networks.
Accessing CMRAD cases from within a hospital network or via a VPN?
- Accessing a VPN or via a hospital network can affect performance.
Service quality and security configurations set by an institution for its available network infrastructure may impact performance and internet speed. Consider switching to a personal computer and using a personal internet connection if performance is delayed in this scenario.
Contact support@cmrad.com for any further questions and support.
Please include the case URL or link, the web browser used and please note your access location also when emailing.